Refund policy
Return & Replacement Policy
At Lumo, we want you to love your purchase. If something isn't right, we'll make it right.
7-Day Replacement
If your item arrives damaged, defective, or incorrect, you can request a replacement within 7 days of delivery.
Eligibility
To qualify, your item must:
- Be reported within 7 days of delivery
- Include the original packaging, accessories, and proof of purchase (order number)
- Not show damage caused by misuse, drops, water, or unauthorized repairs
What's not eligible
- Items reported after the 7-day window
- Products damaged by the customer after delivery
- Items missing parts or accessories
How to request a replacement
- Email us at lumo123789@gmail.com or message at +92 321 4017731 within 7 days of delivery.
- Include your order number, a short description of the problem, and clear photos or a short video showing the issue.
- Our team will review your request and reply within 1-2 business days.
Approved requests
Once approved, we'll send you instructions for returning the item. After we receive and inspect it, we'll ship a replacement to you within 3 business days. If the same item is out of stock, we'll offer an alternative or a refund.
Return shipping
The customer is responsible for return shipping costs.
Refunds
If a replacement isn't possible, we'll refund your original payment method within 5-10 business days of approving the refund. Original shipping charges are non-refundable unless the error was ours.
Questions?
Contact us at lumo123789@gmail.com and we'll be happy to help.
Last updated: 10/ 04/ 2026